AN EVALUATION OF THE IMPACT OF EMOTIONAL INTELLIGENCE ON TEAM EFFECTIVENESS AMONG IT PROFESSIONALS AT BYTES SYSTEMS INTEGRATION (SOUTH AFRICA)

Abstract

Emotional intelligence and team effectiveness have attracted considerable interest from many researchers recently. Teams have become a preferred method to increase efficiency and to respond quickly to technological and market changes in organisations. A considerable amount of research has been conducted to understand how to create effective teams. Research data have shown that emotions are inseparable from the workplace as they affect how team members interpersonal relations among team members. Working in teams requires skills that help individuals to recognise and manage their emotions and those of others. Many studies assert that teams need more than just technical skills to be effective. Emotional intelligence is regarded as a critical skill required in teams.