Compliant Process
Arabian Journal of Business and Management Review (Kuwait Chapter) welcomes complaints by considering them as an opportunity for improvement and aims to respond to them quickly and constructively.
What a Complaint is?
Our comprehension of a complaint is as follows:
- The complainant defines his or her expression of unhappiness as a complaint.
- We infer that the complainant is not simply disagreeing with a decision we have made or something we have published but thinks that there has been a failure of process—for example, an unacceptably long delay or a rude response—or a severe misjudgment.
- The complaint must be about something that is within the responsibility of AJBMR’s editorial division i.e., content or process.
Complaint Making Process
- All complaints will be acknowledged.
- Complaints should be made either by sending an email to editor@arabianjbmr.com
- Whenever possible complaints will be dealt with by the editorial team member to whom they are made. If that person cannot deal with the complaint, he or she will refer it to the editor-in-chief.
- If the complainant remains unhappy, complaints should be escalated to the editor-in-chief, whose decision is final.
- If possible, a definitive response will be made within two weeks. If this is not possible an interim response will be given within two weeks. Interim responses will be provided until the complaint is finally resolved.
