A SURVEY ON CUSTOMER SATISFACTION ACROSS PHYSICAL FITNESS CLUBS IN DISTRICTS 1-6 OF TEHRAN FROM QUALITY OF SERVICES PROVIDED FOR THEM BASED ON AGE, GENDER, AND EDUCATION STATUS OF CUSTOMERS

Authors

  • Maryam Sadat Mahdi Islam Islamic Azad University of Science and Research Branch, Hormozgan, Bandar Abbas, Hormozgan, Iran
  • Younes Mohammadzadeh Faculty of Physical Education and Sports Science, Islamic Azad University, Shiraz, Fars, Iran

Keywords:

Physical Fitness clubs, customer satisfaction, quality of services

Abstract

This study intends to study customer satisfaction across Physical Fitness clubs in districts 1-6 of Tehran from quality of services provided for them based on age, gender, and education status of customers. Physical Fitness clubs in districts 1-6 of Tehran were chosen purposefully based on the place in which located those 150 individuals among customers who used to refer to these clubs on the whole filled the questionnaire provided for this study. The questionnaire used in this study is derived from a study by Hashemi et al.(2011) which includes 29 questions using A five-item Likert scale. To analyze data, Welch and ANOVA statistics were used to test hypothesis. 

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Published

05-05-2014

How to Cite

Maryam Sadat Mahdi Islam, & Younes Mohammadzadeh. (2014). A SURVEY ON CUSTOMER SATISFACTION ACROSS PHYSICAL FITNESS CLUBS IN DISTRICTS 1-6 OF TEHRAN FROM QUALITY OF SERVICES PROVIDED FOR THEM BASED ON AGE, GENDER, AND EDUCATION STATUS OF CUSTOMERS. Arabian Journal of Business and Management Review (Kuwait Chapter), 3(9), 377–385. Retrieved from https://j.arabianjbmr.com/index.php/kcajbmr/article/view/671

Issue

Vol. 3 No. 9 (2014): Kuwait chapter of Arabian Journal of Business and Management Review

Section

Articles

License

Copyright (c) 2014 Maryam Sadat Mahdi Islam, Younes Mohammadzadeh

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.