Organizational silence and corporate decision making efficiency in the banking industry

Abstract

This paper focuses on organizational silence and corporate decision making efficiency in the banking industry (Zenith Bank plc, United Bank of Africa and Polaris Bank Ltd, Edo State, Nigeria). The specific directions of this study were to determine the impact of defensive silence, level of trust and communication protocol on corporate decision making. The study adopted a descriptive survey design. The population of the study was 512 and the sample size was 225 full-time employees of the various banks. Questionnaires were used to collect data from respondents. Correlation analysis was used to analyze the data. The data was presented using tables, and the results were discussed according. Findings show that defensive silence, trust level and communication protocol have a negative impact on corporate decision making of Zenith Bank plc, United Bank of Africa and Polaris Bank Ltd, Edo State. The recommendations of this study were that the management of the various banks should ensure; they encourage employees to participate in decision-making, senior employees should not out rightly dismiss suggestions from junior staff and communication channels should be made easy and flexible for communication flow