Evaluating the relative importance of emotional intelligence dimensions incidence of Extra-role Behavior at Social Security Organization in Ardabil province

Abstract

This study has done to evaluating the relative importance of emotional intelligence dimensions (Self- awareness, Awareness and recognition of emotion in others, Regulation of emotion in the self and others, Use of emotion to facilitate performance) and Extra-role Behavior (interpersonal citizenship behavior and organizational citizenship behavior) at Social Security Organization in Ardabil province. We determined the amount of the sample size with the used of Cochran sampling method which the statistical sample is 172 of these employees which have been selected through the Stratified random sampling in 14 classes. To gathering of data, we used two questionnaire. We used Relative Importance method and Pearson Correlation to analyze the research hypotheses.The findings of hypothesis 1 show that the relative importance/weight of each constructs of emotional intelligence in influencing to organizational citizenship behavioris not the same. And also, the findings of hypothesis 2 show that the relative importance/weight of each constructs
of emotional intelligence in influencing to interpersonal citizenship behavioris not the same.