. Babcock university Dept. Of public health (social work)

Abstract

The current research has been done for the purpose of determination of predictability the organizational citizenship behavior through emotional intelligence dimensions in personnel of Isfahan municipality by using descriptive method of the kind of correlation. The statistical population of this research was formed by all personnel of 14 areas municipalities, assistants and related organizations to Isfahan municipality. They had been total 2643 persons. It has been elected 329 persons to participate in this research by using stratified random sampling which is proportional with the sample size and its formula. Emotional intelligence questionnaire of Shering (1994) and the organizational citizenship behavior questionnaire of Podsakof (1990) have been used in this research. The face validity has used in order to proportional questionnaires’ context with the current organizational culture, also the reliabilities of questionnaires were reported according to previous research reports which were (0/84) for emotional intelligence questionnaire and (0/88) for organizational citizenship behavior questionnaire that were indicated a high reliability of measurement instruments. In order to analyze the information the methods of inferential statistics has been used. The result of analysis has shown that the best predictability of the personnel citizenship behavior was self-conscious, self-motive, and social skills and the relationship between self-regulation and empathy with citizenship behavior wasn’t meaningful.