EMPLOYEE JOB SATISFACTION AND ORGANIZATIONAL PERFORMANCE AN INSIGHT FROM SELECTED HOTELS IN LAGOS NIGERIA

Abstract

Employee job (EJS) satisfaction is measured very substantial, particularly when it comes to describing the success of any organizations. The key basis for the continual attention given to the concept of employee job satisfaction is due to the varying hotel business environment across the globe. The concept becomes a major concern for every hotel owner today in Nigeria. A survey research design technique was used. The convenience sampling method was employed to select 150 participants, out of which 108 copies were returned through the same medium. However, only ninety-two (92) copies were found valid for analysis. The research instrument was a 31-item validated, structured questionnaire and a 21-item validated, structured interview question guide. The analytical tools employed are simple percentages, frequency counts and regression analysis via the Statistical Package for the Social Sciences (SPSS).The findings revealed that there were factors influencing employee job satisfaction in the hotel industry. Results show that employee job satisfaction had influence on organizational performance in hotel industry. Findings revealed that employees derive job satisfaction from salary administration in the hotel industry. In addition, results obtained found that psychological factors (i.e. job satisfaction, social support and emotional intelligence) have influence on turnover intention amongst employees in the hotel industry. Itis therefore concluded that increased performance can, of course, improve the quality and efficiency of hotel customers in Nigeria. The relationship between several dimensions of employee job satisfaction revealed that organizational performance depends upon the behaviour and attitude towards hotel employees in Nigeria. Hence, motivational system is known to be crucial for organizational success and this must be put in place such that a positive attitude towards increased employee job satisfaction. These motivational factors should include pay, promotion, recognition and rewards system, job security, co-worker support, conducive environment, working conditions, awarding outstanding performance and must be adequately implemented. This will, of course shape the employees’ behavior and the result would enhance employees’ job satisfaction in the hotel industry in Nigeria.