Performance appraisal and employee service delivery in Anambra state civil service (2007-2020)

Abstract

This study sought to investigate performance appraisal and employee service delivery in Anambra State Civil Service (2007-2020). Specifically, this study examined the effect appraisal non acceptability, reward, time management and, quality of work on delivery. A survey research design was employed while secondary data were collected through the use of questionnaire.  The population of this study comprised of 1139 civil servants in 13 selected public offices in Awka South, Anambra state. From the thirteen (13) public government ministries identified in the area, eight (8) were selected for the study, and twenty (20) respondents were selected randomly from each of the ministries making a total of one hundred (160) respondents (cross-sectional). The researcher used t-test in analyzing the data collected. The findings reveal that civil servants have positive attitude towards appraisal as a process of service delivery, it also shows that reward resulting from appraisal affects civil servants service delivery in the study area. It was recommended that Government should endeavor to provide adequate payments of promotion arrears to civil servants to boost their morale for effective service delivery. There is also a need to expose civil servants to conferences and seminars to acquire modern techniques of effective service delivery.