Effect of e-governance on employee service delivery of staff of Anambra state civil service commission Awka

Abstract

The emergence of e-governance is expected to make work routines and proper documentation of official records easier and less cumbersome. With e-governance, information sharing, consultation, citizen’s participation, sending feedback to the citizens, monitoring and evaluating government projects and making government accountable and transparent is facilitated. This study examined the effect of e-governance on employee service delivery in Anambra State Civil Service Commission, Awka. The study was anchored on technology determinism theory. The study was guided by three research questions and hypotheses. The study adopted the survey design. It relied on primary and secondary data, and simple random sampling techniques were used to select the sample population.  The data collected were presented in frequency table and simple percentage. T-test statistical technique was used with the aid of Statistical Package for the Social Sciences (SPSS) to test the research hypotheses.Findings of the study show that e-governance facilities are available for use in Anambra State Civil Service Commission, Awka. It also discovered that the use of electronic governance improve accessibility to government information service delivery in Anambra State Civil Service Commission, Awka. The study therefore recommend that government should create opportunity for public sector employees in Nigeria to own computers and be ICT literate and made compulsory to upgrade the skill and abilities of the civil servants.  Agencies like the National orientation Agency (NOA) and the Nigeria ICT Development Agency (NITDA) should organize regular workshops to enlighten public officials and sensitize the populace on the advantages and importance of ICT. Government should make policies by ensuring that computers, communication equipment and other information technology infrastructures are manufacture in the country, so that the people can have quick access to it at cheap and affordable price and make computer literacy a compulsory criterion for employment in the public service.