Manpower training and service delivery in Onitsha north and south local government areas of Anambra state, 2014 - 2022

Abstract

This study investigated manpower training and service delivery in Onitsha North and South local government areas of Anambra State. The motivation for this study is to establish the relationship between manpower training and service delivery in the local government system of Nigeria. To this end, the specific objectives of the study were as follows; to examine the nature of relationship between manpower training and service quality in Onitsha North and South Local Government Areas; to ascertain the relationship between manpower training and employee commitment in Onitsha North and South Local Government Areas and to determine relationship between manpower training and service culture in Onitsha North and South Local Government Areas. Based on the above objectives, three research questions and hypotheses were formulated and tested for the study. Relevant literatures were thoroughly reviewed and the study was anchored on the Reinforcement theory. Data were collected from a sample size of 293, drawn from a population of 1100 using the Taro Yamane formula. The data collected were presented using simple percentage and the hypotheses were tested using Pearson correlation statistical tool at 95 percent confidence level and 5 percent level of significance. The study found out that manpower training has a significant positive relationship with service quality in Onitsha North and South Local Government Areas. The study also found that manpower training has a significant positive relationship with employee commitment in Onitsha North and South Local Government Areas The study therefore, recommends that local government should place greater emphasis on staff training to ensure optimum performance as at when required.