THE ROLE OF IMPLEMENTATION TOTAL QUALITY MANAGEMENT SYSTEM ON PERFORMANCE IN SAIPA GROUP COMPANIES

Abstract

Now a days Manycompanies andorganizationshave realized the implementation of acomprehensive quality managementstrategy toachievegoals such ascustomer orientation, profitability, cost reduction andsurvivalin thecompetitionconsideration, Althoughthe amountoftotal quality management incompaniesisbased ontheir particular circumstancesand achievement for improving organizational performance requires the correct implementation is principles of Total Quality Management in this way these companies not only can control their products and services but also will improve their sale process. But Total Quality Management (TQM), is a set of concepts and management tools, with the aim of engaging managers and employees in the continuous improvement of performance Therefore, in this study we have tried to the function of implementation valuate implement the Quality Management System in improving performance. Research that led to the research method is descriptive survey which has been studiedin30firmsSaipaGroup. To analyze the collecteddatawe used Pearsoncorrelation testand for determining the distributionof thesampleKolmogorov-Smirnovwasused. The results indicate that it had a significant impact on the performance of Total Quality Management Implementation ofTotal Quality Managementprincipleshave direct and significant impacts in most areas except in financial areas. Finally, according to these verity and impact of variables on each other; Proposals were presented to increase or improve the performance of Saipa Group which established on the principles of Total Quality Management.