AN ASSESSMENT OF THE POSSIBILITY OF IMPLEMENTING A TOTAL QUALITY MANAGEMENT SYSTEM AT GUILAN PROVINCE FOUNDATION OF MARTYRS AND VETERANS AFFAIRS (BONYAD SHAHID OF GUILAN PROVINCE)

Abstract

There are various factors which can affect the organizational performance and ensure its failure or success, including the use of an appropriate model for internal management and market management. One of the management models that have widely been focused in recent years is Total Quality Management (TQM). The current study aims to explain the relationships between the TQM components and the possibility of implementing it in Guilan Province Foundation of Martyrs and Veterans Affairs. Therefore, the comments of 181 personnel working at this organization have been investigated using questionnaire, and the research hypothesizes have also been tested utilizing a correlational method. Results show that there is a significant relationship between all the factors for TQM implementation in Guilan Province Foundation of Martyrs and Veterans Affairs and its performance, and implementing the sextuplet factors can lead to TQM implementation.