EFFECTING FACTORS OF CITIZENS SATISFACTION IN MESHKINSHAHR FOREST PARK

Abstract

The present study has been performed with the aim to investigate the factors influencing the citizens' satisfaction with the performance of Forest Park of Meshkinshahr from the utilities and security services perspective. The research population is Meshkinshahr native visitors of forest park, Given that the study population is infinite, using Cochran formula and with 95%
of confidence and the error level of 0/05 the sample is obtained 384. A questionnaire was used to collect data. Due to time constraints, only 320 questionnaires from statistical samples were collected using simple random sampling. After the pre-test procedure for reliability of the test using Cronbach for each of the main indicators, the alpha 0/87 welfare services and 0/81 for social security was calculated respectively. To do this test in the diagnosis of citizen satisfaction on welfare and social security one- variance t-test was used. The findings suggest that the level of citizens' satisfaction with the services offered at the park assessed as poor and unsatisfactory