THE ROLE OF E-CUSTOMS IN PROMOTION OF LORESTAN-IRAN CUSTOMS

Abstract

This research presents role of e-customs in promotion of Lorestan-Iran customs. Based on the purpose, the study is an applied research; and with respect to the nature as well as the data collection method, it is a descriptive- ex post facto research. Since the researcher studies the effects of e-customs on Lorestan customs one year after implementation of e-customs in this organization, the research is considered as an ex post facto research. The research population consists of managers, experts, exporters, importers, and people active in Lorestan customs that they have being cooperated with this organization at least for 2 years. According to the
statistics obtained from Lorestan customs statistics and information department in 2013, the number of research population has been 170 people. The results showed that e-customs enhances the legal exports and imports of goods and makes the process to be performed faster and better, because it provides faster and easier access to information about the various costs and the current rules of exports and imports as well as stronger and more comprehensive communications between the relevant departments involved in customs processes. It is obvious that the e-customs users believe in positive efficacy of it, because they have experienced the beneficial results of such a technology in a complex organization like customs.