PROMOTING WORKERS SATISFACTION FOR PRODUCTIVITY IN THE SERVICE SECTOR: A CASE STUDY OF ARIK AIR NIGERIA

Abstract

The demand for air transport services in Nigeria has been on the increase within the past three decades. There has been growth in passenger, aircraft and freight traffic due to the deregulation as well as the development in all sectors of the Nigerian economy. The belief that regular maintenance of aircraft will lead to the desired result in the sector. Our understanding of the role of workers specifically in the service industry still remains contentious hence need be investigated. This study therefore seeks to examine the effect of service operators in the airline industry. The paper therefore recommends that all efforts must be put in place to provide
incentives (financial and non-financial) to retain workers loyalty and commitment in the sector. This will go a long way in ensuring hitch-free flights and profitability in the air line industry.