RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT WITH EMPLOYEES’ PERFORMANCE AND INNOVATION

Abstract

This research is done for surveying the relationship between knowledge management and
employees’ performance of Lorestan province Telecommunication Company in 89-90.
Research method in this research is descriptive-correlation. Statistical society includes 420
employees and managers of Lorestan province Telecommunication Company that is
selected with use of classified random sampling method of 101 persons as sample.
Research instrument includes questionnaire of population characteristics, standard
questionnaire (Markuat knowledge management with 25 items and Cronbach’s alpha
coefficient of 6.83%, innovation questionnaire with 17 items and Cronbach’s alpha
coefficient of 6.88% and employees’ performance questionnaire with 17 items and
Cronbach’s alpha coefficient of 8.80%; and total Cronbach’s alpha coefficient of the
questionnaire is 8.91%. It is measured according to 5-point Likert scale. Results show that
all hypotheses are confirmed in this research with 95% confidence level. This means that
there is a positive and significant relation between knowledge management with
employees’ performance and innovation of Lorestan province Telecommunication
Company.