THE RELATIONSHIP BETWEEN ORGANIZATIONAL TRUST AND ORGANIZATIONAL DEVIANT BEHAVIOR OF STAFF IN REFAAH BANK BRANCHES IN KERMAN CITY

Abstract

The current study was carried out aiming describing and recognizing the relationship between
organizational trust and organizational deviant behavior of staff in Refaah bank branches in
Kerman city. The statistical population consists of staff in Refaah bank branches in Kerman in
the year 2013 that are 170 people. Among them 118 were selected randomly and classified and
questioned using questionnaires. In this research, organizational trust including components of
cognition-based trust and effect-based trust and tendency to trust was measured by a standard
questionnaire and the validity of it - Cronbach's alpha coefficient- is 0.88. Organizational deviant
behavior was measured by a standard questionnaire and its validity was calculated 0.91. The
research method in this study is descriptive and correlational. To analyze the collected data
descriptive statistics and Pearson’s correlational test were used. Results show that there is a
significant relationship between components of organizational trust and deviant behavior of staff
in Refaah bank branches in Kerman city.