CONSIDER OF RELATION BETWEEN 5S WITH QUALITY OF WORK LIFE AND QUALITY OF SERVICE IN PRIVATE HOSPITALS IN THE GORGAN CITY

Abstract

The purpose of this research was to consider of relation between 5S with Quality of work life and quality of service in Private hospitals in the city of Gorgan. This research is a descriptive one of correlation kind. And because the researcher attends in real situation of an organization, it can be in field study category as well. The time covers the 1389. Statistic population in this research is Staff and Nurses in private hospitals in Gorgan (hospitals Masoud, Mousavi and Capri) (except Physicians) that its size including 217 person and Patients in private hospitals in Gorgan (hospitals Masoud, Mousavi and Capri) That is about 1,700 people. So using the table of Krejcie and Morgan the sample size for Staff and Nurses is 140 person and Patients is 313 person. In this paper, first Measurement model of research is fitted and then study the original model. Finally, the research hypotheses are tested. To
investigate the relationships between the main variables used from the goodness of fit index (GFI) and Adjusted goodness of fit index (AGFI) and for determine the relationship between Secondary variables used from Pearson correlation. To do Factor analysis of secondary research hypotheses used from SPSS Software and to conduct a confirmatory factor analysis and for consider and analysis of the principal assumptions used from structural equation modeling using Lisrel8.8 software. The results of testing hypothesis show that all assumptions have been confirmed; namely between 5S and objective and subjective aspects of quality of work life, there is a significant relationship. Also between all cases of 5S (appropriate sort, order, optimal cleanliness, standardization and Self- discipline) and service quality there is a significant relationship. And at the end between the objective and subjective aspects of quality of work life and quality services, there is a significant relationship.