APPLYING SIMULTANEOUS BALANCED SCORECARD AND EXCELLENCE MODEL BY TOOLS OF QFM AND SWOT AND MADM. Arabian Journal of Business and Management Review (AJBMR), [S. l.], v. 2, n. 5, p. 205–211, 2013. DOI: 10.65453/ajbmr.v2i5.382. Disponível em: http://j.arabianjbmr.com/index.php/ajbmr/article/view/382. Acesso em: 28 oct. 2026.