APPLYING SIMULTANEOUS BALANCED SCORECARD AND EXCELLENCE MODEL BY TOOLS OF QFM AND SWOT AND MADM

Abstract

Topics in performance management Balanced Scorecard provides a framework for organization strategic management. This strategic framework to strategic objectives is considered for the balanced scorecard. Excellency model with another approach try to improve organization performance. Balanced Scorecard provides a mechanism to align the activities and processes of different groups with long-term goals of all organizations. Balanced scorecard to identify and understand the organization's strategy provides a framework. In this paper offer a methodology to apply the model EFQM and BSC model to improve the performance of organization. By using analysis SWOT, BSC organization's strategy is determined. Then by combining the model EFQM, QFM, BSC is given rating to strategies and by using MADM model are ranked strategies.