CONFLICT MANAGEMENT IN AN ORGANISATION

Abstract

There is bound to conflict in every human setting because everyone has unique identity. Our values, opinion and beliefs are different therefore; there should be room for expression of divergent opinions. While it is important that everyone should express themselves, the common goal of the organization should be considered in order to ensure a harmonious relationship. The study examined relevant literature on the subject. The various causes of conflicts and the strategies for resolving these conflicts when they occurred were reviewed. It was therefore concluded that conflicts should not be suppressed but rather it should be discussed and resolved in a way that will be beneficial to all concerned in order to ensure cordial relationship in the
organisation.