Evaluating Quality Performance of Somali Universities

Abstract

Purpose- Mini research conducted 1st April to 10th June 2012 planned to understand and report more about the quality performance of Somali universities. To create more information the research was used qualitative method of interviews. Research findings were explained in detail; main findings indicated what do Somali universities lacking and what are the main areas need to improve in term of quality performance of Somali
universities. Design/methodology – In order to obtain deep information the quality performance of Somali universities, six interviews were conducted, participants were selected among Somali students study Malaysian Universities in Malaysia. Mainly respondents were post graduate except one respondent. Example two former Somali university lecturers doing PhD in Malaysia, one master student used to work with managerial office one of Somali universities, two master students have taken their undergraduate in Somalia and one under graduate student had chosen overseas instead of local Somali universities. Findings- During the analysis five themes were promoted (1) Students’ quality satisfaction. (2) Work force such as Lecturers (3) Operation focus (4) Quality strategy for the universities and (5) Leadership. In the discussion part, I compared the existing literature and the respondents’ point of view. I managed to get from the literature cases related to the themes of the mini research and compared respondents’ experience. This method clearly can see the gap between existing literature and the situation in the ground. Practical implications- Findings of this mini research will be useful in general Somalia particular area of quality performance of Somali universities. The findings encourage developing and re-evaluating quality performance of Somali universities. Originality/value- This study was conducted in Malaysia where more than five thousand Somali students study universities. The objective of this paper is to understand what do Somali universities are lacking in term of quality performance?