Arabian Journal of Business and Management Review (Oman Chapter)

Examining the impact of artificial intelligence on customer satisfaction in the IT industry

Sharmin Nusrat Jahan — 2025-09-18

AI is an open-ended, dynamic platform that benefits all parties involved, particularly consumers’ service in the IT sector. Customers may take advantage of on-demand personalized service and effortlessly explore everything in any part of the world at any time like 24 hours a day, 7 days a week. The main objective of this study is to clarify the role of Artificial Intelligence (AI) on enhancing customer satisfaction in the IT Industry of Bangladesh. This study also evaluates and emphasizes the benefits of artificial intelligence for customer satisfaction in IT sectors that influence consumer engagement on AI-powered systems to boost up the rate of consumer perception and drive to increase the repurchase intention of consumers and connect with the same platform to get better services from the IT industry and challenges of AI for customers as well as organizations that create obstacles for delivering customer service. Additionally, this research article is also recommended some suggestions how to properly usages and utilize of the artificial intelligence for the betterment of overall customer in the IT industry of Bangladesh.

Nigeria’s nationhood crisis: Why unity remains elusive and the path forward

Godwin Agaba Ochube — 2025-09-18

Despite being Africa’s most populous nation, Nigeria grapples with persistent underdevelopment, widespread insecurity, and political dysfunction. This study explores the nationhood crisis at the heart of Nigeria’s challenges, arguing that Nigeria operates as a territorial state rather than a cohesive nation with emphasis on historical, political, and socio-economic analyses, the study traces the roots of disunity to colonial amalgamation, elite manipulation of ethnic divisions, and unresolved grievances such as the Nigerian Civil War. It examines the consequences of a fragmented identity on governance, security, and economic performance. There is a need for two transformative pathways to nationhood: visionary leadership capable of redefining national identity and a renegotiated federal structure that empowers regional autonomy and equity. Through a synthesis of contemporary data and policy recommendations, the study posits that Nigeria risks state failure and lost generational potential without deliberate efforts to build unity. There is a necessity for a bold political courage to heal historical wounds and construct a shared national future.

The Niger delta development commission and its strategies for addressing environmental challenges to sustainable development in the Niger delta region

Patricia Oluwaferanmi` Bode-Obanla — 2025-09-18

This paper is an examination of the strategies adopted by the Niger Delta Development Commission (NDDC) in ameliorating the impacts of environmental challenges on sustainable development in the Niger Delta region of Nigeria. In the face of socio-political and economic complexity, the paper evaluated how well the NDDC has addressed environmental deterioration and promoted sustainable development in the Niger Delta. It examined how the commission's goals of mitigating the impacts of oil spills, gas flaring, deforestation, and biodiversity loss on the ecology of the oil producing areas. This paper utilized a qualitative approach and drew data from secondary sources including relevant texts, journal, reports, and periodicals. The paper explained the power dynamics affecting ecological governance in the Niger Delta using the theoretical framework of political ecology. Political ecology looks at the connections between environmental, political, and economic concerns, it stresses how institutions, power relationships, and social structures affect how resources are distributed and how environmental concerns are shaped. In its analysis, the paper showed that although the NDDC had started several projects, such as programs for afforestation, pollution control, and coastline protection, a lack of inter-agency coordination, insufficient stakeholder participation, and financial mismanagement frequently hindered these efforts. The paper concluded that structural changes were required for the NDDC to successfully carry out its mandate. In addition to highlighting the need for alternative livelihood programs to lessen local reliance on oil-related activities. In its recommendations, the paper emphasised the need to enhance inter-agency collaboration, enforcing environmental regulations, ensuring transparency in project execution, and adopting community-based sustainability initiatives.

Supervision and moderation of universal basic education policies by the government of Ondo state Nigeria

Taye Serah Adefowora — 2025-09-18

The study examined the frequency of supervision of the basic schools by the Ondo state Universal Basic Education Board (SUBEB) in line with the Universal Basic Education Commission (UBEC) policies in Ondo state. It investigated the extent of provision and moderation of the school curriculum by the SUBEB in the study area. These were with a view to determining the extent of compliance with the quality assurance policies of the UBEC by the Ondo SUBEB. The study adopted the descriptive survey research design. The population for the study included 1,341 headteachers and 4,361 teachers in public primary schools: 305 principals and 3,192 teachers in public junior secondary schools in Ondo State. The sample for the study was 330 respondents which included 24 headteachers and 240 teachers in public primary schools; six principals and 60 teachers in junior secondary schools which were selected through the multistage sampling technique. A self-developed questionnaire titled: Assessment of Quality Assurance Policies Questionnaire (AQAPQ) was used. Data collected were analysed using frequency counts, percentages and mean. The result showed that the frequency of supervision of the basic schools by the Ondo SUBEB in line with UBEC policies was moderate (X ̅ = 3.71). The result also showed that the extent of provision and moderation of school curriculum in the state was to a moderate (X ̅ = 3.56). The study concluded that the Ondo SUBEB complied with the quality assurance policies of the UBEC to a moderate extent.

Exploring the root causes of small and medium enterprise failures in Chinhoyi: A case study of local entrepreneurs

Henry Takudzwa Manuere — 2025-09-18

This study sought to look at the variables that contribute to the failure of Small and/or Medium Enterprises (SMEs) in Chinhoyi, Zimbabwe. The objectives of this research were to identify the causes of SME failures, discover remedies to SME failures, and give recommendations on how SMEs might overcome their issues. These attributes were achieved by identifying the causes of SME failure, which were deemed critical to understanding. Through an analysis of the literature and primary results, new, better, and more effective strategies were developed to aid SMEs in addressing the challenges encountered. The findings of the study revealed that there are several causes of SME failure in Chinhoyi. According to the survey, the most common causes of SME failure in Chinhoyi are a lack of managerial abilities, a lack of good customer service, a breach of company ethics by sleeping with employees, and a lack of business training. It is recommended that the Government of the Republic of Zimbabwe, as well as SME owners, managers, and supervisors, collaborate to keep SMEs from failing.

An assessment of corruption among Nigerian government politicians as an influencing factor to youth-get-quick-money mindset: A study of youths in Owerri metropolis

Amadi, Chukwudumebi Kelechi — 2025-09-18

This study aimed at assessing influence of Nigerian politician’s corruption on youths get-rich-quick mindset. The study examined the knowledge level and perception of Owerri youths towards corruption by Nigerian politicians as well as discovering how it has influenced the youth’s mindset of get-rich-quick. The study was hinged on the theory of planned behaviour. The study employed mixed method research design using survey and focus group discussion approach. The study arrived at a population of 107,460 and used the check market sample size calculator to arrive at a sample size of 383. The focus group sample size was 12. The instrument for data collection was the focus group discussion guide and the questionnaire. The finding from the study at a mean score of 3.0, revealed that Nigerian politician’s embezzlement of Nigerian public funds mindset has influenced many youths to vow to do same when given the opportunity, they even believe that resorting to fraud is little compared to the kind of frauds politicians commit. The researchers concludes that the high rate of corruption in Nigeria and the hopelessness of Nigeria having any chance to have a better future are the influencing factors to Nigerian youth’s mindset to get rich quick even if it means that they will eventually die young.