SHAHRAM GUILANINIA; MOHAMMAD TALEGHANI; ELHAM ROUHI. A REVIEW OF THE STUDY RELATED TO SERVICES QUALITY, KNOWLEDGE MANAGEMENT AND CUSTOMER LOYALTY IN THE INSURANCE INDUSTRY. Arabian Journal of Business and Management Review (Kuwait Chapter), [S. l.], v. 5, n. 9, p. 32–40, 2016. Disponível em: https://j.arabianjbmr.com/index.php/kcajbmr/article/view/915. Acesso em: 13 oct. 2025.