Tahmoures Abedinpour, and Shahram Gilaninia. “CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON SERVICE PERFORMANCE OF ORGANIZATION”. International Journal of Accounting Research, vol. 3, no. 2, May 2017, pp. 41-44, https://j.arabianjbmr.com/index.php/ijar/article/view/114.