SHAHRAM GILANINIA; ASKARIRANKOUH , M. A.; ALIREZA FAROKHI. Overview of Customer Relationship Management and Relationship Marketing. Arabian Journal of Business and Management Review (AJBMR), [S. l.], v. 2, n. 12, p. 66–72, 2013. Disponível em: https://j.arabianjbmr.com/index.php/ajbmr/article/view/451. Acesso em: 26 apr. 2026.