A REVIEW OF THE STUDY RELATED TO SERVICES QUALITY, KNOWLEDGE MANAGEMENT AND CUSTOMER LOYALTY IN THE INSURANCE INDUSTRY. Arabian Journal of Business and Management Review (AJBMR), [S. l.], v. 5, n. 9, p. 32–40, 2016. DOI: 10.65453/ajbmr.v5i9.915. Disponível em: http://j.arabianjbmr.com/index.php/ajbmr/article/view/915. Acesso em: 28 oct. 2026.